Do you want to help lead the way in digital banking? Join the team at Intelligent Environments and shape your future.

Current vacancies

Kingston Upon Thames (head office)

Senior Analyst, Service Operations


As a Senior Analyst in the Service Operations Centre team, you will be charged with the responsibility of live production operations for multiple IE clients. As an experienced analyst, you will understand quality and change control, deployment, monitoring and operations of advanced software within a virtualised data centre environment.

You will play a key role in our drive for the continuous improvement of our Service Operations. As a team, we are always looking for new ways of improving the quality of service we deliver to our customers. Initiatives include: ISO9001, Lean Quality Management and increased security in our PCI DSS compliant data centres.

We offer great scope for training and progression within the team as we grow our business over the coming months and years.

The Company

Intelligent Environments is an international provider of innovative mobile and online solutions for financial service organisations. Our mission is to enable our clients always to stay close to their customers.

We do this through Interact®, our single software platform, which enables secure financial applications, engagement, transaction and servicing across all digital channels. Today these are predominantly focused on mobile, PCs & tablets. However Interact® can and will support other form factors, as and when they proliferate (as seen by our work to develop digital banking for the Smartwatch).

We provide a ready alternative to internally developed solutions, enabling our clients with a faster route to market, expertise in managing the complexity of multiple devices and operating systems, and a constantly evolving solution.

We are immensely proud of our many achievements, in relation to our innovation, our industrywide recognition, our demonstrable product differentiation, the diversity of our client base, and the calibre of our partners.

For many years we have been at the heart of a wide range of financial organisations including Generali Wealth Management, Home Retail Group (HRG), Ikano Retail Finance & Loyalty, Lloyds Banking Group and Think Money Group.

Key Responsibilities

• Day to day support and administration of production systems providing detailed 2nd and 3rd line support for the hosted applications on both private and public cloud environments; managing the communication with customers whilst an incident is under investigation.

• Work with 1st line support and the infrastructure teams on escalated incidents providing detailed investigation briefing notes.

• Proactively monitoring the applications and hosting environments, investigating errors and resolving where possible.

• Manage deployments to hosted environments through the use of scripting technologies; co-ordinating activities between the internal development team, our clients and hosting partners.

• Provide regular management information and bespoke reports for customers and internal stakeholders

• Documenting and updating existing processes and procedures (e.g. for building /set-up servers, deploying applications); defining improvements & developing/suggesting new processes and procedures.

• Provide out of hours on-call support (currently one week in four), including some bank holidays.

Essential Skills and Experience

• Highly experienced in deploying, configuring and supporting .NET applications.

• Experienced in the use of complex SQL queries to obtain data from database systems

• Good understanding of NET e-commerce application architecture

• Practical working knowledge of network technologies.

• Proven experience of technical mentoring of members of a team.

• Excellent communication skills, oral and written.

• Disciplined, organised and methodical with the ability to multi-task.

• An effective team player, self-motivated and capable of working on own initiative as required

• A keenness to expand knowledge into new areas, and to broaden role and contribution


• IIS (7, 8, 9) – Excellent understanding of installing and configuring applications on websites and web application, configuring directories.

• Solid experience with Microsoft Powershell and general scripting ability

• Windows 2008/2012 servers, LINUX Centos, RHEL – Support in an Enterprise solution including build and setup.

• Good understanding of network routing, load balancers, general network topology, internet protocols and firewalls.

• Exposure to automated deployment tools – Teraform, Octopus, Chef, Puppet, Artifactory, Vagrant

The Benefits

• Basic Salary: based upon your skills and experience.

• Holidays: 25 working days plus 8 statutory holidays.

• Company Pension: the company contributes 4% of your basic salary once you have completed 3 months employment. If you wish, you may join sooner and make your own contributions.

• Life Assurance: pays a sum equivalent to four times your basic.

• Health Plan: On commencement of employment with the company you are eligible to join the company’s private health plan at no cost to you.

The Location 


APPLY NOW or email

Belfast, Northern Ireland

To apply for the above positions please contact Intelligent Environments Human Resources and attach a copy of your most recent CV (no recruitment agencies please).

Our core values

Want to know what drives us and makes us leaders in our field?



We make things happen. We do what we say we will do, and are prepared to make commitments whilst managing the risk. We are prepared to make decisions and stand by our results.



We are friendly, professional and respectful of others. We work collaboratively, embrace diversity and value relationships that are built on mutual trust, integrity & honesty.



We lead by example, and take responsibility for our part in the Company’s success, always acting in the best interests of colleagues, clients and the Company.



We are experts in our field, always seeking out opportunities to develop ourselves and improve how we work. We are passionate about innovation, and embrace change.

If you share these values and have the skills we need then we’d be delighted to hear from you.

Corporate responsibility

In line with our core values we feel it is extremely important to give back, and the entire Intelligent Environments team is actively encouraged to support our chosen charity – The Emily Ash Trust.

The Emily Ash Trust aims to improve the quality of life of children, and young adults, suffering from cancer. It also aims to support the families – the parents and the siblings – of the children. Some of the ways the Trust helps is by organising Pamper Days, Sibling Days Out, Trips of Lifetime and purchasing books specifically written for children and young adults with cancer.


See below for some of the great ways we have raised money for our charity.

To learn more about this amazing charity and to find out how you too could help go to

Wii 2 Our Mariokart Wii-Off Championship showed that there is no shortage of competitive spirit at Intelligent Environments.

The Mud Challenge The mud run showed that our team are wiling to take on any challenge.

Bake sale We have some aspiring bakers who are always more than happy to whip up some amazing delights for our charity.

Footie Intelligent Environments FC celebrates winning a 5-A-Side Football Tournament at the Lucozade Powerleague.