Author: Grace Durie
Constantly evolving digital banking services
I need some string. As I go to take my first tentative steps into the world of digital banking, I realise that, like Theseus about to enter the labyrinth, I need something to secure me to my comfort zone and help guide me around a new world that, to a relative newcomer, is more than a little intimidating.
I have been banking for a little over ten years and throughout that time I have watched the digital banking world evolve, faster and faster with each passing year, a maze springing up in front of me and my bank account.
My first reaction? I attempted to ignore the lure of the digital. I was happy with nothing more than my online bank account, which, initially, I treaded as little more than an ATM balance check function that I could use at home.
Reluctantly, as needs dictated, I used it for its most basic functions, direct debits and payment transfers and then stopped there. I knew I was only scratching the surface of my bank’s digital capability and yet couldn’t quite bring myself to walk, blindly, into the unknown.
It was the sudden rise of more mobile technology, smartphones, tablets and mini tablets that forced me to approach this digital maze and look for my string, before going forth to look for the digital banking solution to suit me…
In the end I chose an android smartphone and, string in place, started my journey.
There are a great many paths that one can take when going digital, I found myself faced with the prospect of the app for my smartphone, various social media outlets: Twitter, Facebook and LinkedIn, the many and varied uses of my online banking, as well as the promise of future, more exciting ways to bank to come.
So here I am weighing up my options, trying to decide on the right path to start my route into the labyrinth, hoping not to get too lost and hoping to come out unscathed on the other side.