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What do consumers want? Do an RBS and ask them

Jeff Bezos, CEO of and one of the most successful businessmen to emerge in the last decade, once said: “We see our customers as invited guests to a party, and we are the hosts. It’s our job every day to make every important aspect of the customer experience a little bit better.”

Innovation is the key to future banking success

KPMG’s head of payments, Mike Hale, delivered a fantastic speech – The Future of Digital Payments: eCommerce mobile wallets and regulation – at a recent Westminster eForum, in which he called on the payments industry to ‘delight’ its customers by delivering new solutions that fit the way they live at home, at work, and on the move.

Money on the move? There’s an app for that

From retailers to telecoms providers to big name banks, mobile money is a topic at the forefront of everyone’s minds. In 2012 we saw the arrival of the O2 Wallet and Barclays Pingit, two high profile products that will undoubtedly be followed by many more as 2013 rolls on…

Many channels but one brand voice

In the current economic climate, it would be reasonable to expect that price points might be beginning to erode consumer brand loyalty as they seek out the best deals at the expense of their favourite retailers.

Digital banking solutions: once a convenience, now essential

Digital solutions have changed the way we work and live our everyday lives. For example, 10 years ago, it would have been unimaginable to be able to access all of your professional documents from anywhere else than the office.

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