Regulatory change and advancing technology is transforming the collections process as well as the role of the consumer. Can increased digital engagement with customers, and a compassionate approach to collections, promote increased trust and help solve challenges in the utilities sector?
Director of Customer and Partner Relationships, Jerry Mulle, explores:
- How utility companies can stay one step ahead of regulators
- Why customer centricity is increasingly important in digital culture
- Using new technologies to solve old problems – Putting the customer in control and building trust