Bridging the Gap: How Digital Can Help Utility Collections Through Fundamental Change

Regulatory change and advancing technology is transforming the collections process as well as the role of the consumer. Can increased digital engagement with customers, and a compassionate approach to collections, promote increased trust and help solve challenges in the utilities sector?

Director of Customer and Partner Relationships, Jerry Mulle, explores:

  • How utility companies can stay one step ahead of regulators
  • Why customer centricity is increasingly important in digital culture
  • Using new technologies to solve old problems – Putting the customer in control and building trust

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By Jerry Mulle
06 Oct 2016

Regulatory change and advancing technology is transforming the collections process as well as the role of the consumer. Can increased digital engagement with customers, and a compassionate approach to collections, promote increased trust and help solve challenges in the utilities sector?

Director of Customer and Partner Relationships, Jerry Mulle, explores:

  • How utility companies can stay one step ahead of regulators
  • Why customer centricity is increasingly important in digital culture
  • Using new technologies to solve old problems – Putting the customer in control and building trust

DOWNLOAD WHITE PAPER