Do you want to help lead the way in digital financial solutions? Join the team at Intelligent Environments and shape your future.

Current vacancies

Kingston Upon Thames (head office)

Senior Business Analyst

We are looking for an experienced Business Analyst to join our client delivery team. You will perform a key role working closely with our customers’ business community (which include Tier 1 organisations).   Your role will involve shaping, planning and undertaking the Business Analysis role on a range of projects.

Tasks will include involvement in the development of new Business Solutions through working closely with clients and external parties.  This is a “hands on” role, which will require the production of a number of deliverables including scope definitions and requirements specifications. An important part of the role is the facilitation of on-site workshops.

You may be involved in carrying out pre-sales “gap analysis” to determine the fit of our product to our client’s needs.  You will be expected to keep in touch with the fast changing technical and business market, and to help identify opportunities for the company resulting from technical, business and legal changes. 

The Company

Here at Intelligent Environments we are passionate about the importance of digital for financial services providers. Our mission is to enable our clients to deliver a simple, secure and effortless digital experience to their own customers.

As an international provider of innovative mobile and online financial solutions, we provide a ready alternative to internally developed solutions, enabling our clients with a faster route to market, expertise in managing the complexity of multiple devices and operating systems, and a constantly evolving solution.  At the heart of our solutions is Interact®, a powerful single-software digital platform, which enables secure customer acquisition, engagement, transactions and servicing across any mobile and online channel and device.

Trusted by major financial services providers for our security, performance and reliability, we are experts at keeping our clients at the forefront of the fast-moving technology and social landscape.  For many years we have been at the heart of a wide range of financial organisations including Atom Bank, Lloyds Banking Group, Sainsbury’s Bank and Toyota Financial Services.

We are immensely proud of our people and our many achievements, in relation to our innovation, our thought leadership, our industrywide recognition, our demonstrable product differentiation, the diversity of our client base, and the calibre of our partners.

Our head office is set on the riverside in vibrant Kingston-upon-Thames, in the UK, with further offices in the historic Titanic Quarter of Belfast, Northern Ireland.

Main Duties and Responsibilities

  • Accurately and efficiently identify, define, document and present high quality business scope /requirements/artefacts to suit the needs of the customer.
  • Analyse and interpret requirements into pragmatic business focussed solutions and/or definition of improved/changed business systems/process.
  • Produce structured definitions of functionality and process design capable of supporting development of technical design.
  • Provide the required level of input to Developers to ensure technical compatibility and user satisfaction.
  • Act as a coordinator between the Development team and any third parties concerning system functionality.
  • Provide walk-throughs (Demo’s) and produce training documentation for new or changed system functionality.
  • Provide Quality Criteria to assist with definition of test strategy, test planning and system testing, including the provision of test data and expected results.
  • Provide post-implementation support and deliver systems training where required.
  • Quickly become a subject matter expert on behalf of the Clients IT systems and how those IT systems are used by the client to advise on feasibility of making changes.
  • Escalate problems through agreed channels as appropriate and manage them through to successful resolution, keeping all stakeholders regularly updated.
  • Write, extend and maintain system documentation.

Your Skills & Experience

  • Ability to support and provide guidance to multiple teams and clients from Pre-sales to client delivery, continually adding value as a Senior Business Analyst / Product Owner at all stages of the Project and software development lifecycle.
  • A professionally high standard of customer service at all times, demonstrating strong relationship management, influencing skills and problem resolution.
  • Expertise or at least deep knowledge of Agile models, including Scrum, Kanban, Lean, and the specific activities needed to deliver a solid set of user stories, scenarios, work flows and wire frames necessary for the developers to understand the goal of each story.
  • Drive and self-initiative.  Able to see problems through to conclusion, irrespective of delay, opposition, diversion or lack of product knowledge.
  • Business acumen and commercial awareness with a well-developed instinct of when people or business priorities have changed and ability to quickly modify behaviour to achieve effective outcomes
  • Ability to contribute to the continuous improvement of team and business processes.
  • Previous business analysis experience including some gained in a relevant industry sector within the Retail Financial Services Sector (e.g. some experience of specialising in Credit Cards, Retail Funds/Investments, Savings, Mortgages, Wealth Management, Collections).
  • Have experience of working directly with business users at senior levels within an organisation, and gaining a commercial understanding of their requirements.
  • Have experience of working with senior technical staff to define the technical solution for a client implementation.
  • Have experience of e-business related applications.
  • Be able to work well in a pre-sales situation and be able to give high-level presentations to senior business people.
  • Have experience of working as a Business Analyst at all stages of a software development project.

The Benefits

  • Basic Salary: based upon your skills and experience.
  • Holidays: 25 working days plus 8 statutory holidays.
  • Company Pension: the company contributes 4% of your basic salary once you have completed 3 months employment. If you wish, you may join sooner and make your own contributions.
  • Life Assurance: pays a sum equivalent to four times your basic.
  • Health Plan: On commencement of employment with the company you are eligible to join the company’s private health plan at no cost to you.

The Location   

Kingston upon Thames, UK

Belfast, Northern Ireland

No current vacancies

To apply for the above positions please contact Intelligent Environments Human Resources and attach a copy of your most recent CV (no recruitment agencies please).

Our core values

Want to know what drives us and makes us leaders in our field?



We make things happen. We do what we say we will do, and are prepared to make commitments whilst managing the risk. We are prepared to make decisions and stand by our results.



We are friendly, professional and respectful of others. We work collaboratively, embrace diversity and value relationships that are built on mutual trust, integrity & honesty.



We lead by example, and take responsibility for our part in the Company’s success, always acting in the best interests of colleagues, clients and the Company.



We are experts in our field, always seeking out opportunities to develop ourselves and improve how we work. We are passionate about innovation, and embrace change.

If you share these values and have the skills we need then we’d be delighted to hear from you.

Corporate responsibility

In line with our core values we feel it is extremely important to give back, and the entire Intelligent Environments team is actively encouraged to support our chosen charity – The Emily Ash Trust.

The Emily Ash Trust aims to improve the quality of life of children, and young adults, suffering from cancer. It also aims to support the families – the parents and the siblings – of the children. Some of the ways the Trust helps is by organising Pamper Days, Sibling Days Out, Trips of Lifetime and purchasing books specifically written for children and young adults with cancer.


See below for some of the great ways we have raised money for our charity.

To learn more about this amazing charity and to find out how you too could help go to

Wii 2 Our Mariokart Wii-Off Championship showed that there is no shortage of competitive spirit at Intelligent Environments.

The Mud Challenge The mud run showed that our team are wiling to take on any challenge.

Bake sale We have some aspiring bakers who are always more than happy to whip up some amazing delights for our charity.

Footie Intelligent Environments FC celebrates winning a 5-A-Side Football Tournament at the Lucozade Powerleague.