New technologies bring new opportunities – and new security threats. Customer experience is key to ensuring consumers heed new security requirements.
By combining stronger password authentication with efficient monitoring of unusual behaviour consumers can continue to enjoy the considerable advantages of a low cost, simple, and secure digital customer journey.
The increasing proliferation of voice recognition technology is able to meet consumer demand for a slicker, quicker customer experience better than ever before.
As hackers become more adept at tricking and stealing passwords from unsuspecting customers, organisations are looking for new and more secure ways of allowing authorised users to access their digital services.
We’re already seeing elements of the connected car come to life. But this exciting development has much, much more to offer – not just to drivers but for car finance providers. Let’s take a closer look.
Digital, mobile and customer experience are at the top of the agenda for virtually every organisation in almost every sector today. But have you really thought about what your customers want from digital?
The topic of data security and fraud in the banking industry has sparked much conversation over the last couple of years. In part thanks to a rising number of very public cyber-attacks on big consumer brands such as Yahoo! and TalkTalk, consumers are increasingly aware of the need for sophisticated personal protection when it comes to keeping their data safe.
Today’s digital consumers don’t have patience for long processes. If an annoying obstacle crops up most are likely to put their device down or even worse Google a competitor that will provide a slicker customer experience. How can you make your product take the heat on behalf of your customers?
Digital-only bank Atom opened to the public in April. Its customers use face and voice biometrics to verify their identities. Are you ready to follow suit?
One of the most exciting aspects of banking in the last few years has been the advance of biometric security. In part, this is because it makes banking a safer and easier experience, but also because it feels like the future.
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