As artificial intelligence (AI) matures and becomes more commonplace, panellists at Digital Banking Club for Collections Live Debate considered how roles in collections will change as the technology matures.
Meet Codee: our collections chatbot
Collection companies that take advantage of new technologies such as chatbots are likelier to increase collection rates and halve collection costs.
How financial technology is helping to shape digital collections
Read about the new technologies that banks are increasingly adopting and explore the opportunities they bring to digital collections software.
Utilities: Solving the Problem of Collections
More than two million households are now in debt to their energy supplier, collectively owing over £318 million.
Supporting the Vulnerable: Making a Difference through Digital
Once a vulnerable customer has been identified, the next step is providing the right kind of support.
Students: overlooked banking customers?
Ten years on from the financial crash, we’re still sending vulnerable young graduates into the world burdened with debt
A debt collection solution should put customers back in control of their finances
We all want to detect problem loans early enough to do something about them. Online collections software can help.
Defining to Identify: How Best to Spot a Vulnerable Customer
Integrating a full debt collections solution can go a long way to addressing the difficulties in defining and identifying vulnerable customers.
Making debt collections solutions human
What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.
The Growing Importance of Vulnerability in the Collections Industry
Finding the right debt collections solution is vital, and the pressure on businesses will only increase as awareness of vulnerable customers grows.