Once a vulnerable customer has been identified, the next step is providing the right kind of support.
Students: overlooked banking customers?
Ten years on from the financial crash, we’re still sending vulnerable young graduates into the world burdened with debt
A debt collection solution should put customers back in control of their finances
We all want to detect problem loans early enough to do something about them. Online collections software can help.
Defining to Identify: How Best to Spot a Vulnerable Customer
Integrating a full debt collections solution can go a long way to addressing the difficulties in defining and identifying vulnerable customers.
Making debt collections solutions human
What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.
The Growing Importance of Vulnerability in the Collections Industry
Finding the right debt collections solution is vital, and the pressure on businesses will only increase as awareness of vulnerable customers grows.
Collections: Evolution Before Revolution
Investment in digital technologies is one way to approach the challenges that the collections industry faces.
Financial Spring Cleaning: How PSD2 Could Benefit Consumers
Adding visibility to the money management process will ensure consumers keep a tighter hold on their finances while the single point of contact will help them avoid feeling overwhelmed by the sheer volume of accounts they must manage.
When did Finance come to mean Debt?
In 1920s America the motor car was the ultimate status symbol, but almost no one could afford one. This was until lenders started springing up across the nation.
Chat bots: The new face of digital collections?
Financial services companies are deploying chat bots. Customers can make payments, check their balance or even get help on saving money by simply talking to the bot.
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