As artificial intelligence (AI) matures and becomes more commonplace, panellists at Digital Banking Club for Collections Live Debate considered how roles in collections will change as the technology matures.
Collection companies that take advantage of new technologies such as chatbots are likelier to increase collection rates and halve collection costs.
Read about the new technologies that banks are increasingly adopting and explore the opportunities they bring to digital collections software.
More than two million households are now in debt to their energy supplier, collectively owing over £318 million.
Once a vulnerable customer has been identified, the next step is providing the right kind of support.
Ten years on from the financial crash, we’re still sending vulnerable young graduates into the world burdened with debt
We all want to detect problem loans early enough to do something about them. Online collections software can help.
Integrating a full debt collections solution can go a long way to addressing the difficulties in defining and identifying vulnerable customers.
What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.
Finding the right debt collections solution is vital, and the pressure on businesses will only increase as awareness of vulnerable customers grows.