What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.
Finding the right debt collections solution is vital, and the pressure on businesses will only increase as awareness of vulnerable customers grows.
Today’s pace of innovation is giving us more technology advances in a shorter space of time, offering banks an opportunity to ‘delight’ customers with exciting new products and services. But is that what customers want?
The focus on customer experience in financial services has never been as intense as it is today. But delivering on the increasing demands and expectations of customers is easier said than done. Are you ready to take the next step?
Social and digital technologies have been revolutionising customer engagement since the dawn of the digital age.
As the industry adopts new technologies, which can in their own way support an excellent customer experience, we all need to remember we are dealing with real people, with real emotions.
We’re already seeing elements of the connected car come to life. But this exciting development has much, much more to offer – not just to drivers but for car finance providers. Let’s take a closer look.
Digital, mobile and customer experience are at the top of the agenda for virtually every organisation in almost every sector today. But have you really thought about what your customers want from digital?
The topic of data security and fraud in the banking industry has sparked much conversation over the last couple of years. In part thanks to a rising number of very public cyber-attacks on big consumer brands such as Yahoo! and TalkTalk, consumers are increasingly aware of the need for sophisticated personal protection when it comes to keeping their data safe.
Today’s customer is undoubtedly king. Businesses are responding with non-stop rhetoric about customer-centricity. But is this really anything more than empty words? How can banks ensure they really are focusing their innovations on their customers’ needs?