New technologies bring new opportunities – and new security threats. Customer experience is key to ensuring consumers heed new security requirements.
What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.
Under PSD2 regulations, banks must provide access to customer accounts through open APIs, allowing third parties to build their financial services platform on top of banks’ data and infrastructure.
As our next-generation financial services platform on technology takes shape we’re rethinking our assumptions about tracing and monitoring.
You might be surprised by how much the Marines’ Warfighting Manual can teach us about Agile development. This month I look at behaviour and leadership.
The focus on customer experience in financial services has never been as intense as it is today. But delivering on the increasing demands and expectations of customers is easier said than done. Are you ready to take the next step?
Chatbot technology allows banks and financial services companies to cut costs and scale up to offer customers a personalised and always on service. Yet there are plenty of challenges to overcome.
How can you deliver an innovative digital engagement platform for your customers?
During the recent ‘outage’, customers were still able to perform transactions by telephone and in branches so even in the supposed ‘down’ period there was a far higher level of service than on a Sunday in 1995!
Are you looking at adopting biometrics technology in financial services? What should you consider when choosing your solution?
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