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Category Archive

Below you'll find a list of all posts that have been categorized as “Intelligent Environments”

digital financial solutions - Global network security internet concept of woman using laptop with digital technology

User-friendly security in the connected world

New technologies bring new opportunities – and new security threats. Customer experience is key to ensuring consumers heed new security requirements.

Amazon Echocyber securitydigital customer journeyDigital Financial Solution
debt collections solutions - Artificial Intelligence

Making debt collections solutions human

What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.

debt collection platformdebt collections solutionsrobotrobotics
financial services platform - Double exposure of businessman touching with smart phone world business network connection and city center of business, Technology communication business and finance concept

Why microservices will transform financial services

Under PSD2 regulations, banks must provide access to customer accounts through open APIs, allowing third parties to build their financial services platform on top of banks’ data and infrastructure.

Digital Banking Solutionsfinancial services platformPSD2 regulations
digital finance solution - Computer keyboard on white desk with software development keywords

Going with the flow: monitoring microservices

As our next-generation financial services platform on technology takes shape we’re rethinking our assumptions about tracing and monitoring.

Agile development approachdigital finance solutionfinancial services platform
Agile methodologies - Dramatic shot of Drill Instructors saluting the U.S. flag during the graduation of recruits from US Marine Corps Recruit Depot, Parris Island, SC.

10 things the Marines can teach us about Agile – part 2

You might be surprised by how much the Marines’ Warfighting Manual can teach us about Agile development. This month I look at behaviour and leadership.

Agile methodologiesscrum
Customer experience - Smartphone or mobile phone with text rate your experience on the screen. Online feedback rating and review concept. 3d illustration

Customer experience: Are banking leaders giving it the attention it deserves?

The focus on customer experience in financial services has never been as intense as it is today. But delivering on the increasing demands and expectations of customers is easier said than done. Are you ready to take the next step?

customer engagementCustomer experiencedigital banking
Chatbots - Robot customer service operator with headset and speech bubbles. Isolated, contains clipping path

Can Chatbots delight banking customers? Part 2

Chatbot technology allows banks and financial services companies to cut costs and scale up to offer customers a personalised and always on service. Yet there are plenty of challenges to overcome.

Chatbotscustomer engagementDigital Banking Solutions
Digital Engagement - Future city

Digital Engagement Part 2: How to deliver a multi-vendor strategy

How can you deliver an innovative digital engagement platform for your customers?

customer engagementdigital customer journeyDigital Engagement
internet banking platform - Page Not Found Error 404

Extreme Convenience

During the recent ‘outage’, customers were still able to perform transactions by telephone and in branches so even in the supposed ‘down’ period there was a far higher level of service than on a Sunday in 1995!

Digital Banking Solutionsinternet banking platform
biometrics technology - Eye viewing digital information represented by circles and signs

Which biometrics technology is right for me?

Are you looking at adopting biometrics technology in financial services? What should you consider when choosing your solution?

biometric technologiesDigital Banking Solutions
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