When it comes to investment in digital financial solutions, financial services providers have to balance drivers with obstacles.
Once a vulnerable customer has been identified, the next step is providing the right kind of support.
Ten years on from the financial crash, we’re still sending vulnerable young graduates into the world burdened with debt
We all want to detect problem loans early enough to do something about them. Online collections software can help.
The challenge for multi-channel banking is to move away from simply giving people the right information and to start giving it to them in the right way.
The financial services industry is no stranger to exorbitant changes in the sector, with the last few years, in particular, being game changing for both businesses and consumers.
Integrating a full debt collections solution can go a long way to addressing the difficulties in defining and identifying vulnerable customers.
While it seems as if the rising demand for ‘car credit’ is a licence to print money, the vehicle finance industry needs to be aware of the mounting risks to the wider credit boom.
New technologies bring new opportunities – and new security threats. Customer experience is key to ensuring consumers heed new security requirements.
What makes a good debt collection platform into a great debt collection platform? I think the answer is empathy.