Will a GAFA be your next bank?

Hardly a day goes by when we don’t reach out to Google, Apple, Facebook or Amazon (the GAFAs). But there’s one area of our lives that these disruptive firms have yet to invade: our finances.

A helping hand

This paper, along with the debate to accompany it, will aim to assess the current consensus on defining, identifying and treating customer vulnerability, and identify key considerations for creditors when applying vulnerability strategy to the digital channel.