Taking a digital approach to debt collection is starting to become more mainstream across the industry. Both creditors and customers benefit from greater use of digital channels, with customer self-service …
Chris Farnell from Credit Strategy reports on the 2nd DBC for Collections Live Debate of 2017, held on 18th October.
Briony Richer from Cards International reports on the 2nd Digital Banking Club Live Debate of 2017, held on 18th October.
The time seems ripe for biometrics to take over from passwords as the principle way we authenticate ourselves. But then again we’ve been saying that for a very, very long time now.
In this paper, we will examine where digital financial solutions will supplant traditional channels, where it can co-exist with them – and how it can increase their efficacy
Utility companies face a disadvantage compared with lending businesses when it comes to collections activity. Digital customer journey appears to be the best tool they have in overcoming that disadvantage.
Our panel of industry experts discuss how digital banking can improve the customer experience and retain existing customers, while proving attractive to new ones. Read more in the white paper.
We examine the key areas of European banking excellence and whether innovation alone is the key to success in this white paper.
We examine the challenges of mobile and online banking and how branches can overcome them to function as hubs for self-service, sales and support.
“You’re almost always wrong about your users.” We discuss Guerilla testing, Remote testing, and Expert Reviews in this white paper and analyse their effectiveness.
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