The DBC for Collections Live Debate, sponsored by our partner Experian, was held on Wednesday 19th October at the Law Society, London
The topic for this debate was: “What role can digital play in identifying and helping vulnerable customers?”
The discussion points included:
Vulnerable customers experience specific obstacles in managing their money and are significantly more likely to end up in financial difficulty as a result. Our panel discussed:
- What is meant by a vulnerable consumer – and how can digital technology help in defining vulnerability?
- The challenges that vulnerable customers face in relation to managing their finances, how these challenges evolve in collections situations, and how they vary across sectors such as utilities, consumer finance and more
- What are current best practise standards for identifying vulnerability – and how is digital technology being used in the process?
- The role of digital technology when vulnerable customers are in financial difficulty.