The DBC for Collections Live Debate – 28.03.17

The DBC for Collections inaugural Live Debate was held on Tuesday 28th March at the Law Society, London. 

Discussion points included:

  • Is there a future for traditional telephony and direct mail collections

  • Champion vs Challenger – what is the case for digital interaction compared with the traditional call and collect model?

  • How can digital allow for optimisation in deployment of traditional channel communications?

  • Can organisations reap the scalability benefits of a self-serve digital offering while still deploying traditional channels where most suitable?

  • Cost reduction vs better customer outcomes – where is the balance of benefit?

  • How will the FCA’s indicts of December 2016 factor into developing debt recovery strategies?

18 Apr 2017

The DBC for Collections inaugural Live Debate was held on Tuesday 28th March at the Law Society, London. 

Discussion points included:

  • Is there a future for traditional telephony and direct mail collections

  • Champion vs Challenger – what is the case for digital interaction compared with the traditional call and collect model?

  • How can digital allow for optimisation in deployment of traditional channel communications?

  • Can organisations reap the scalability benefits of a self-serve digital offering while still deploying traditional channels where most suitable?

  • Cost reduction vs better customer outcomes – where is the balance of benefit?

  • How will the FCA’s indicts of December 2016 factor into developing debt recovery strategies?