The DBC for Vehicle Live Debate was held on Wednesday 4th October at the Law Society, London.
The topic for this debate was: “With heightened regulatory scrutiny, could moving Motor Finance sales online deliver a more compliant customer outcome?”
Discussion points included:
- Are humans able to sell a loan compliantly? What does a ‘compliant customer outcome’ look like?
- Could the motor finance houses follow the route of the retail banks by pushing sales of more complex products down the digital route?
- If motor finance sales moved online, what role for the dealer?