The Digital Banking Club’s Q4 Live Debate was held on Thursday 1st December at the St Ermin’s Hotel, London.
Discussion points included:
- What use for Artificial Intelligence (AI) in financial services ?
- Could AI ever offer a better customer experience than human interaction?
- Is AI the answer to reducing the cost/income ratio in financial services?
- Will AI further gravitate your customers away from your portal and onto via 3rd party platforms such as Apple Siri, Google Assistant & Amazon Echo?