Fitting the bill: Quantifying and solving the utilities collections challenge

In early September 2016, we set out to survey 2,000 UK citizens on their approach to bill payments and debt across both utilities and financial services.

The results demonstrated not only that utility companies do indeed face a disadvantage compared with lending businesses when it comes to collections activity, but that providing a digital customer journey appears to be the best tool they have in overcoming that disadvantage.

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By Jerry Mulle
09 Feb 2017

In early September 2016, we set out to survey 2,000 UK citizens on their approach to bill payments and debt across both utilities and financial services.

The results demonstrated not only that utility companies do indeed face a disadvantage compared with lending businesses when it comes to collections activity, but that providing a digital customer journey appears to be the best tool they have in overcoming that disadvantage.

DOWNLOAD WHITE PAPER