Fitting the bill: Quantifying and solving the utilities collections challenge

In early September, we set out to survey 2,000 UK citizens on their approach to bill payments and debt across both utilities and financial services. The results demonstrated not only that utility companies do indeed face a disadvantage compared with lending businesses when it comes to collections activity, but that digital interaction with customers appears to be the best tool they have in overcoming that disadvantage.

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09 Feb 2017

In early September, we set out to survey 2,000 UK citizens on their approach to bill payments and debt across both utilities and financial services. The results demonstrated not only that utility companies do indeed face a disadvantage compared with lending businesses when it comes to collections activity, but that digital interaction with customers appears to be the best tool they have in overcoming that disadvantage.

DOWNLOAD WHITE PAPER