This paper, along with the debate to accompany it, will aim to assess the current consensus on defining, identifying and treating customer vulnerability, and identify key considerations for creditors when applying vulnerability strategy to the digital channel.
Pick up an article on PSD2 and you will be told that the world of banking is about to be transformed. Behind the optimism, individuals and organisations are still struggling to make sense of PSD2. What is going to happen? And when it does, what will it look like and how can your organisation move to take advantage?