Under PSD2 regulations, banks must provide access to customer accounts through open APIs, allowing third parties to build their financial services platform on top of banks’ data and infrastructure.
When it comes to judging the range of cyber threats that businesses find themselves up against, you’d be forgiven for thinking that it started and ended with hackers.
Today’s pace of innovation is giving us more technology advances in a shorter space of time, offering banks an opportunity to ‘delight’ customers with exciting new products and services. But is that what customers want?
Chatbot technology allows banks and financial services companies to cut costs and scale up to offer customers a personalised and always on service. Yet there are plenty of challenges to overcome.
During the recent ‘outage’, customers were still able to perform transactions by telephone and in branches so even in the supposed ‘down’ period there was a far higher level of service than on a Sunday in 1995!
Are you looking at adopting biometrics technology in financial services? What should you consider when choosing your solution?
If you’re a financial services company, treating customers fairly (TCF) will be high on your agenda. But how do you ensure your digital journey is accessible for all your customers? Read my top tips.
As digital banking becomes increasingly pervasive, consumers will expect their queries to be resolved without having to visit a bank.
2016 was a big year for security, with a number of high profile hacks reported on companies such as Yahoo!, Three, TalkTalk and Tesco.