The increasing proliferation of voice recognition technology is able to meet consumer demand for a slicker, quicker customer experience better than ever before.
The focus on customer experience in financial services has never been as intense as it is today. But delivering on the increasing demands and expectations of customers is easier said than done. Are you ready to take the next step?
As we immerse our lives in digital, contextual banking could play a critical day-to-day role in helping us to manage our finances.
Step back 12 months. The 2015 end-of-year predictions were all singing the same: 2016 will be the year of the challenger banks, bringing new innovation, lower prices and improved customer service. So what actually happened?
The expectation was that just as tablets would overtake smartphones and PCs for everyday activities. Unfortunately, the prediction was not to be.
Today’s digital consumers don’t have patience for long processes. If an annoying obstacle crops up most are likely to put their device down or even worse Google a competitor that will provide a slicker customer experience. How can you make your product take the heat on behalf of your customers?