Author: Barbara Seljak
Mobile Banking and the lack of human touch
I don’t like queues. Who does? I therefore never visit the branch; I do my banking on my mobile device and occasionally online. I don’t feel the need to talk to a real person and I am so immersed in the digital world that the thought of running an errand to the branch doesn’t even cross my mind. Of course, there is a lack of human touch when you convert to digital but convenience is the priority for me. Maybe if the branch became more digital I would have a reason to visit!
Live debate at the Dorchester
I am sure we’ll hear some interesting ideas at our next Live Debate, being held on December 4th at The Dorchester Hotel, London, where our topic is What the Branch Can Learn from Digital Banking. It is the final Live Debate of 2014 and as usual our chair Douglas Blakey, Editor of Consumer Finance Titles, Timetric will be joined by:
- Stewart Bromley, Director of People and Customer Experience, Atom Bank
- Terry Cordeiro, Head of Mobile, Royal Bank of Scotland
- David Young, Director of Change & Innovation, Metro Bank
- Michael Allen, Chairman and Managing Director, Allen International
- Simon Cadbury, Head of Strategy & Innovation, Intelligent Environments.
How can banks utilise digital elements
The panelists will be debating how banks can utilise digital elements in a physical branch; how digital banking technologies can accelerate branch transformation; how banks are using the branch to become part of an integrated customer experience that spans multiple banking channels; whether there is scope for banks to roll out digital branches and how banks can learn from retailers that have transformed their front-end and back-end operations by using digital tools.
We look forward to yet another lively debate!