What we do

At the heart of our solutions is Interact®, a powerful digital platform to acquire, engage with and manage your financial services customers.

Interact covers the full customer lifecycle.

 


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One flexible platform that delivers in multiple ways.

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Peace of mind

knowing that your digital financial services platform is both PCI-DSS Level One and Fairbanking compliant. Our security model is regularly tested by independent Qualified Security Assessors.

 

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Channel optimised

Interact is designed so that regardless of the device that is being used to access it, the information is always presented in a way that is optimised for the size, layout and experience to best suit that device.

 

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Future-proof your investment

with a platform that grows in line with your requirements and tomorrow’s digital channels and devices.

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Multi-country

as our multi-language and multi-currency capabilities are designed for ease-of-use, while providing the maximum level of flexibility for financial institutions that operate in multiple countries.

 

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Delighted customers

with our uniquely intuitive, and effortless user experience, based on many years of insight into the digital behaviour of financial services customers. 

 

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Straight through processing

with our integration heritage we are uniquely positioned to work with any back office platform to reduce costs through customer self-service and increase sales and x-sales by validating data through the journey and providing instant decisions.

 

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Reliable and scalable

with an always on service that responds quickly and can support millions of users.

 

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Reduce cost of ownership

as Interact supports multiple brands, multiple devices and multiple channels from one single deployment and technology stack.

 

One flexible platform. Three ways to use it.

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Ready made

Deploy Interact out-of-the-box for immediate benefits and minimal disruption

Outsource the headache of ramping up your digital ambition with our ready made solution. Meet your customers’ demands for speed and innovation with our tried and tested bank-grade solution at minimal cost. No special tools or specialist knowledge required. Configuration and branding are simple. You can easily scale it up, and regular releases mean you’re always up-to-date. Plug it in and you’re set.

Customise

Want to do it yourself? We give you all the tools to create the perfect digital solution

Build your own financial services software, underpinned by our powerful technology. We take away the pain of integrating third-party and back-office systems.  Our Platform of pre-integrated components increases your speed to market and return on investment, giving you an unrivalled edge in today’s competitive market. Making innovation easy and secure, our SDK allows you or other development teams to create custom features that plug into the Interact Platform, enabling you to offer a truly differentiated customer experience.

Build your own

Work with us to build a solution that fits your and your customers’ specific needs

Transform your business by reducing your time to market, while creating a digital financial platform that is entirely your own. Our designers and strategic experts are on hand to help you to integrate pre-built Interact components. Our collaborative process delivers to your strategy, while you benefit from all the expertise and creativity of our market-leading digital proposition.

One flexible platform that covers the full customer lifecycle.

Interact® Acquire

Acquire more customers.

Interact Acquire makes customer acquisition simple, secure and effortless for both you and your customers.

Interact® Connect

Connect more with customers.

Interact Connect provides an intuitive, effortless and compliant platform to engage more with customers.

Interact® Collect

Collect from customers.

Interact Collect provides a less intrusive but effective way to manage debt recovery and collections.

Drive customer acquisitions by delivering an easy-to-use, effortless, user experience.  Maximise completion rates and reduce your costs with Interact Acquire.

  • Make an instant decision by fully validating all required data and integrating directly to one or multiple credit bureaus.
  • Increase completion rates as our templates have been extensively tested on end users to optimise the user journey, plus features such as saving part completed applications, dramatically reducing drop out.
  • Fast and paperless by allowing customers to use their smartphone and tablet cameras to capture documents such as a driver’s license and obtain a digital signature to speed up applications and reduce back-office costs.
  • More engaging relationships as you can further your prospects relationship with your brand via interactive content and calculators designed to enhance their understanding of the product, fees, charges etc. as well as the benefits and rewards. 
  • Provide soft checks which enable your customers to evaluate whether they qualify for a financial product without impacting their credit score.
  • Access to assistance with integrated human help (live chat, request a call back, book an appointment etc.) to reduce drop out and give consumers assistance when they need it.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Deliver enhanced customer service by providing a self-serve yet effortless experience. Maximise customer loyalty and engagement with Interact Connect.

  • Understand your digital customers through our Manager Portal which gives you invaluable insight into your customers’ activity and communications with you.
  • Increase customer engagement with empowering features like click-of-a-button balance display, clear transaction summaries, and direct messaging functions.
  • Range of convenient login options to suit your organisation’s requirements which can be personalised for each customers’ preference including Emoji, PIN/ Passcode, swipe and biometric along with a quick balance facility.
  • Account management on one page so all key information including current balances, payments pending, statement dates, rewards etc. can be seen as a whole. Plus full transaction histories with strong search (by date, type, or status), filtering and categorization tools.
  • Money management tools embedded to give your customers greater insight into their financial health with budgeting tools, savings goals and even pay down planners.
  • Enhanced up-selling and cross-selling capabilities to leverage the sales potential of the self-service portal via promotions at login, pop-up interstitials, and banner ads, as well as push notifications to app users.
  • Alerts, including SMS and Push notifications, can be set up and managed to inform customers of a range of activities including weekly balance, spend thresholds, limit alerts, payment reminders etc.
  • Money Movement options including card payments, Direct Debit & Faster Payments.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Provide a non-confrontational debt recovery service by providing a self-serve option. Increase collection rates and reduce cost in the call centre with Interact Collect.

  • Grow repayment rates with a less intrusive, less stressful digital payments platform, which means customers are more inclined to take action ‘in the moment.’
  • Strengthen customer relationships with a transparent, personalised debt management approach that provides a clear debt summary and makes payment convenient, discreet and stress-free.
  • Cut operating costs by easily managing bill presentment and payment processing, and freeing contact centre staff to focus on more complex debts.
  • Remain compliant with the conduct risk agenda and responsible lending guidelines, allowing customers to communicate when it is most convenient for them as well as providing tools to help them make informed decisions.
  • Improved collections performance with well-targeted and non-intrusive communications which make recipients more inclined to take immediate action.
  • Reduced cost to serve by migrating your customers from high cost/low response rate channels (i.e. telephony & post) to a low cost/high response digital channel.
  • Achieve more satisfied customers & employees by delivering well-defined digital strategies that take into account customer preferences and uses a customer-centric dialogue and workflow.
  • Receive more accurate customer data & insight with a full digital audit which captures all customer communications and enables measurement of channel and campaign effectiveness; driving continuous performance improvement.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Interact® Acquire

Acquire more customers.

Interact Acquire makes customer acquisition simple, secure and effortless for both you and your customers.

Drive customer acquisitions by delivering an easy-to-use, effortless, user experience. Maximise completion rates and reduce your costs with Interact Acquire.

  • Make an instant decision by fully validating all required data upfront, sending only valid applications for agreement.
  • Reduce costs with comprehensive data capture, from customers and third-parties, so you can provide an instant quote.
  • Increase completion rates with seamless cross-device support intuitive interface and sought-after features such as saving part-completed forms for later.
  • Provide soft checks which enable your customers to evaluate whether they qualify for a financial product without impacting their credit score.
  • Truly fast and paperless by allowing customers to use their smartphone and tablet cameras to capture documents such as a driver’s license and obtain a digital signature to speed up applications and reduce back-office costs.
  • Real time access to assistance with integrated human help (live chat, request a call back, book an appointment) to reduce drop out and give consumers assistance when they need it.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Interact® Connect

Connect more with customers.

Interact Connect provides an initiative, effortless and compliant platform to engage more with customers.

Deliver enhanced customer service by providing a self-serve yet effortless experience. Maximise customer loyalty and engagement with Interact Connect.

  • Maintain your competitive edge with a single comprehensive view giving you invaluable insight into your customers’ activity and communication with you.
  • Increase customer engagement with empowering features like click-of-a-button balance display, clear transaction summaries, and direct messaging functions.
  • Range of convenient login options to suit your organisation’s requirements which can be personalised for each customers’ preference including Emoji, PIN/ Passcode, swipe and biometric along with a quick balance facility.
  • Account management on one page so all key information including current balances, payments pending, statement dates, rewards etc. can be seen as a whole. Plus full transaction histories with strong search (by date, type, or status), filtering and categorization tools.
  • Money Movement options including card payments, Direct Debit & Faster Payments.
  • Enhanced up-selling and cross-selling capabilities to leverage the sales potential of the self-service portal via promotions at login, pop-up interstitials, and banner ads etc.
  • Alerts, including SMS and Push notifications, can be set up and managed to inform customers of a range of activities including weekly balance, spend thresholds, limit alerts, payment reminders etc.
  • Money management tools embedded to give your customers greater insight into their financial health with budgeting tools, savings goals and even pay down planners.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Interact® Collect

Collect from customers.

Interact Collect provides a less intrusive but effective way to manage debt recovery and collections.

Provide a non-confrontational debt recovery service by providing a self-serve option. Remove barriers and reduce cost with Interact Collect.

  • Raise repayment rates with a less intrusive, less stressful digital payments platform, which combines an intuitive interface with convenient omni-channel access.
  • Cut operating costs by easily managing bill presentment and payment processing, and freeing contact centre staff to focus on more complex debts.
  • Strengthen customer relationships with a transparent, personalised debt management approach that provides a clear debt summary and makes payment convenient, discreet and stress-free.
  • Remain compliant with the conduct risk agenda and responsible lending guidelines, allowing customers to set up affordable payment plans, and offering help for those struggling to pay.
  • Improved collections performance with well-targeted and non-intrusive communications which make recipients more inclined to take action “in the moment”.
  • Reduced cost to serve by migrating your customers from high cost/low response rate channels (i.e. telephony & post) to a low cost/high response digital channel.
  • Achieve more satisfied customers & employees by delivering well-defined digital strategies that take into account customer preferences and uses a customer-centric dialogue and workflow.
  • Receive more accurate customer data & insight with a full digital audit which captures all customer communications and enables measurement of channel and campaign effectiveness.

See it in action – watch the video demoHow will you use it? Read winning scenariosHave a question?

Now you know what we do…