White papers

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The End of Collections

Our panel of industry experts discuss how digital banking can improve the customer experience and retain existing customers, while proving attractive to new ones. Read more in the white paper.

Overtaking Change: How Digital Can Help Car Finance Providers Seize Opportunities and Mitigate Threats in an Uncertain Market

We explore how digital can strengthen relationships and drive product innovation within the car finance industry. Read more in our white paper.

Fintech: Friend or foe to the world of financial services?

What is fintech and why are traditional financial institutions so fearful of it? And how can they compete in a disrupted landscape? Find out more in our white paper.

What can the UK learn about best practice from our European colleagues?

We examine the key areas of European banking excellence and whether innovation alone is the key to success in this white paper.

Bridging the Gap: How Digital Can Help Utility Collections Through Fundamental Change

What comprises a true digital collections strategy, and how can utilities providers avoid simply using new technology to conduct yesterday’s business?

The mobile wallet already exists! It’s called mobile banking

With more than 100 mobile wallet companies currently active in the US – no winner has emerged. Why not? We explore the mobile wallet and mobile banking in this white paper.

How can financial services innovate digitally within the constraints of their legacy infrastructure?

Looking at why and how banks need to innovate, we explore the strategies that work within a traditional banking model in this white paper.

What the branch can learn from digital banking

We examine the challenges of mobile and online banking and how branches can overcome them to function as hubs for self-service, sales and support.

User Testing: How to Use Testing, Analysis, and Feedback to Improve and Develop Your Banking and Finance Product

“You’re almost always wrong about your users.” We discuss Guerilla testing, Remote testing, and Expert Reviews in this white paper and analyse their effectiveness.